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Privacy policy

What information we collect, why, who receives it, how long it is kept, and how to ask to see, correct or delete it.

Draft: this wording is waiting for a lawyer's review

Last updated:

Who is responsible for your information

  • [business name and registration number]
  • [address]
  • Privacy contact: [how to reach us: WhatsApp or email]

What we collect

  • Your full name and WhatsApp number.
  • The language you prefer to talk in.
  • The answers you chose when putting together a package or a trip: for example the type of treatment, travel dates, number of travellers, accommodation and extras.
  • A panoramic X-ray of your teeth, if you chose to send one.
  • The messages you send us on WhatsApp.
  • If you came to the site from an advert link: the campaign name in that link.
  • Technical details your browser sends, such as your IP address, to protect the site from misuse.

Giving us your details is up to you. Without a name and a WhatsApp number we cannot get back to you with a quote.

Why we use it

  • To get back to you on WhatsApp or by phone about your request.
  • To prepare your quote, treatment plan or itinerary.
  • To arrange your trip with the clinic or the tour operator.

Who receives it

Your information goes only to those who need it to prepare the quote and the trip:

  • For a dental treatment request: the treatment details and the X-ray go to the clinic in Tbilisi. If the package includes transfers, accommodation or tours, the local tour operator in Georgia gets only what it needs for them: your name, dates and number of travellers. The X-ray never goes to the operator.
  • For a trip request: the local tour operator in Georgia.
  • The providers who run our systems for us (hosting and email), only to run them.

The clinic and the tour operator are in Georgia, so this is a transfer of information outside Israel. It is made only to prepare the quote and the trip.

Your X-ray is medical information

A panoramic X-ray is medical information, which is especially sensitive. It is kept apart from your other details, stored securely, and shown only to the treating dentist and the people handling your request.

If you sent the X-ray on WhatsApp, it also passed through WhatsApp.

WhatsApp

We talk with you on WhatsApp. WhatsApp is a service of Meta, and messages there are also covered by WhatsApp's own privacy policy.

News and offers

We send you news and offers from TraVal only if you ticked the separate box for that. It is optional; without it we talk with you only about your request.

You can stop them at any time: write to us on WhatsApp and we will stop.

How long we keep it

[retention period]

Your rights

You can ask to see, correct or delete your information at any time.

How to ask: [how to reach us: WhatsApp or email].

Cookies

The site tracks nobody. What it keeps in your browser is set out in the cookie settings.

Changes to this policy

If we change this policy, we will update this page and the date at the top.