Cancellation policy

How to cancel or make a change

Write to us: [contact details: WhatsApp and email]. We will pass your request to the clinic or the tour operator and get back to you.

Nothing in this policy takes away a right to cancel that the law gives you.

TraVal Care: dental treatment

• Deposit: your booking is confirmed when you pay a deposit of [deposit percentage] of the package price. You pay the rest at the clinic.
• Cancelling and changing dates: [cancellation and refund terms]
• Changes to the plan on site: if the examination shows that more treatment is needed, you will get an updated quote and decide whether to go ahead.

TraVal Away: trips

• Deposit: [deposit amount, who is paid and when]
• Cancelling and changing dates: [cancellation and refund terms, under the law and the operator's policy]
• Before you pay, you get the itinerary, the total price and the cancellation terms in writing.

Refunds

[when and how refunds are made]

Travel warnings and events beyond your control

[cancelling because a travel warning changes or because of events beyond your control]

Israel's National Security Council publishes a travel warning for Georgia. Read the current travel warnings (opens in a new tab) before you book.

Flights and insurance

Flights are not included, so cancelling them follows the airline's terms. Travel insurance is your responsibility. It is worth checking what it covers if you cancel.